CUSTOMER SERVICE

The Finance and banking industry is the backbone of India’s economy. Within this booming industry, stands a forlorn fraternity of Debt Recovery and Collection professionals. For several small businesses, managing positive cash flow is the biggest challenge, without which they cannot function efficiently. It often leads them to a sea of frustration. The same applies in the case of individual personal loans that are minor amounts but have a higher percentage of defaults.

The right approach to developing a Collection Strategy is a challenging role for agencies that handle customers under pressured conditions. All businesses have customers who either cannot repay, or will not pay, or will disappear when the payment is due. Our role as an agency that engages in effective debt recovery strategies thus helps our clients to shed this load off their shoulders. 

VERVE’s formal inbound call center setup begins by identifying the right objectives for their clients. We ensure that our in-house and field collection teams follow the principle of collecting as much cash as possible with the fastest digital payment modes. The CRM software used for collection, helps us automate the communication process and streamline the associated tasks. The debt collection software helps us segment the borrowers depending on several factors thus further enhancing the recovery process.